Job Summary
As a Sales Coordinator at MY SOLAR, you will play a key role in supporting the sales team by coordinating with clients, managing sales documentation, and ensuring efficient communication across departments. Your responsibilities include handling customer inquiries, preparing reports, and assisting in achieving sales targets while maintaining high levels of customer satisfaction.
Company Overview
MY SOLAR is a trusted name in the solar and electrical industry, specializing in providing innovative and high-quality solar protection devices and electrical products. As part of a growing industry, MY SOLAR is committed to delivering excellence through sustainable energy solutions.
Job Location
š MY SOLAR
604, 6th Floor, Kalp Business Park, Nr Kia Showroom, Opp. HP Petrol Pump, Nikol-Odhav Ring Road, Ahmedabad 382415, Gujarat
Office Hours
š Monday to Saturday, 9:30 AM to 6:30 PM
Number of Vacancies
3 Positions
Relevant Industry Experience
|
Experience |
Preferred Industries |
|
2+ years |
Solar, Electrical, Manufacturing |
Educational Qualifications
|
Qualification |
Requirement |
|
Bachelorās Degree in Business Administration, Marketing, or related fields |
Required |
|
Diploma in Sales or Marketing |
Preferred |
|
Proficiency in CRM and sales tools |
Required |
Key Responsibilities
|
Responsibility Area |
Description |
|
Sales Coordination |
Coordinate with clients and sales teams for smooth transactions |
|
Order Management |
Process sales orders, invoicing, and track shipments |
|
Customer Interaction |
Address inquiries, complaints, and ensure satisfaction |
|
Reporting |
Prepare and share sales reports with management regularly |
|
Documentation |
Maintain accurate and up-to-date sales records |
|
Sales Support |
Assist with sales presentations, contracts, and proposals |
|
Internal Collaboration |
Work with marketing, inventory, and finance teams |
|
CRM Management |
Update and manage client interactions and opportunities |
|
Follow-ups |
Ensure timely follow-ups with clients and internal stakeholders |
Key Skills
|
Skill |
Description |
|
Communication |
Clear and professional verbal and written skills |
|
Coordination |
Smooth handling of internal and client communication |
|
Documentation |
Strong accuracy and attention to detail |
|
CRM Tools |
Proficiency in Salesforce, Zoho CRM, or equivalent |
|
Time Management |
Prioritize tasks and manage reporting cycles |
|
Customer Service |
Quick resolution of queries and proactive support |
|
Multitasking |
Handle multiple orders, reports, and communication streams |
Must-Have and Nice-to-Have Skills
|
Must-Have Skills |
Nice-to-Have Skills |
|
Strong coordination and organizational skills |
Understanding of sales techniques |
|
CRM proficiency and documentation handling |
Familiarity with promotional activities |
|
Client-facing communication skills |
Knowledge of inventory/order processing |
Key Result Areas (KRAs)
|
KRA |
Description |
|
Sales Support Efficiency |
Timely order processing and coordination |
|
Customer Satisfaction |
Ensure queries are resolved with satisfaction |
|
Documentation Accuracy |
Maintain error-free sales records and contracts |
|
Team Assistance |
Effective support to sales personnel |
|
Reporting Accuracy |
Deliver accurate and timely sales metrics |
Key Performance Indicators (KPIs)
|
KPI |
Target |
|
Sales Order Processing Time |
ā¤ 1 day turnaround |
|
Documentation Accuracy |
ā„ 98% error-free records |
|
Customer Satisfaction Score |
ā„ 90% positive feedback |
|
Report Submission Timeliness |
100% submitted before deadlines |
|
Sales Team Feedback |
ā„ 90% positive team coordination rating |
Doās and Donāts
|
DOās |
DONāTs |
|
Ensure prompt order processing |
Donāt delay client communication |
|
Maintain clear CRM records |
Donāt skip documentation steps |
|
Address and resolve complaints |
Donāt ignore follow-ups or issues |
|
Deliver timely reports |
Donāt misrepresent sales data |
Tools and Software
|
Category |
Tools |
|
CRM |
Salesforce, Zoho CRM, Odoo CRM |
|
Office |
MS Excel, Word, PowerPoint |
|
Communication |
Gmail, WhatsApp Business, Zoom |
|
Reporting |
Excel dashboards, internal DSR formats |
Reports Preparation and Management
|
Report |
Frequency |
Description |
|
Sales Order Report |
Daily |
Track order intake and processing |
|
Customer Satisfaction |
Weekly |
Analyze feedback and resolution |
|
Documentation Status |
Monthly |
Review errors and completeness |
|
Sales Performance |
Monthly |
Team-wise and product-wise metrics |
|
Sales Target Report |
Quarterly |
Track target vs actual progress |
Database Management
|
Database |
Purpose |
|
Client Database |
Maintain updated contact and account info |
|
Order Tracker |
Monitor sales orders and status updates |
|
CRM Data |
Record interactions and opportunities |
|
Inventory Tracker |
Cross-check stock levels for order processing |
Communication Channels
|
Internal |
External |
|
Sales, Inventory, Accounts, Marketing |
Clients, Distributors, Partners |
Benefits
|
Category |
Details |
|
Weekly Off |
Sunday |
|
Leave Policy |
CL, PL, SL, Festival Holidays |
|
Recognition |
Incentives and awards for performance |
|
Training |
Sales, CRM, documentation, communication |
|
Work-Life Balance |
Structured hours, organized support |
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