Job Summary
As an Inside Sales Consultant at MY SOLAR, your primary responsibility is to generate sales by making and receiving phone calls. You will effectively communicate with customers to promote the company’s products, address inquiries, and close sales. Your efforts will directly contribute to the company’s revenue growth and customer satisfaction.
Company Overview
MY SOLAR is a leading manufacturer and supplier of solar protection devices and industrial electrical products. With a commitment to innovation and quality, MY SOLAR focuses on offering sustainable solutions to meet evolving energy needs.
Job Location
📍 MY SOLAR
604, 6th Floor, Kalp Business Park, Nr Kia Showroom, Opp. HP Petrol Pump, Nikol-Odhav Ring Road, Ahmedabad 382415, Gujarat
Office Hours
🕘 Monday to Saturday, 9:30 AM to 6:30 PM
Number of Vacancies
10 Positions
Relevant Industry Experience
|
Experience |
Preferred Sectors |
|
2+ years |
Solar, Electrical, or Manufacturing (Telesales or Customer Support) |
Educational Qualifications
|
Qualification |
Requirement |
|
High School Diploma or equivalent |
Required |
|
Bachelor’s Degree in Marketing, Sales, or Business Administration |
Preferred |
|
Proficiency in English and Hindi |
Required |
Key Responsibilities
|
Responsibility |
Description |
|
Outbound Calling |
Make sales calls to potential and existing customers. |
|
Inbound Query Handling |
Answer incoming calls and provide product details. |
|
Product Presentation |
Explain product features, benefits, pricing, and usage. |
|
CRM Management |
Record every interaction and lead status in CRM system. |
|
Objection Handling |
Address and overcome customer objections. |
|
Follow-Ups |
Maintain regular follow-up with leads and pending cases. |
|
Post-Sales Support |
Ensure customer satisfaction post-purchase. |
|
Target Achievement |
Meet or exceed daily, weekly, and monthly sales goals. |
|
Team Collaboration |
Work with other departments to resolve client issues. |
|
Campaign Support |
Participate in promotional campaigns or contests. |
Must-Have Skills & Qualities
|
Must-Have Skills & Qualities |
Description |
|
Strong verbal communication |
Confident and persuasive speaking ability. |
|
Sales closing ability |
Proven record of meeting or exceeding sales targets. |
|
CRM proficiency |
Hands-on with Salesforce, Zoho, or similar tools. |
|
Lead conversion & follow-ups |
Skilled at nurturing and converting leads. |
|
Objection handling |
Address and resolve customer concerns effectively. |
|
Flexibility |
Comfortable handling various client types and queries. |
|
Professional communication |
Maintain clarity, confidence, and courtesy at all times. |
|
Time management |
Prioritize and manage multiple calls and tasks efficiently. |
|
Customer focus |
Ensure each call delivers value and satisfaction. |
|
Resilience |
Positive attitude in the face of rejections or objections. |
Nice-to-Have Skills
|
Skill |
Description |
|
Product knowledge |
Basic understanding of solar/electrical products |
|
Customer service etiquette |
Familiarity with professional support norms |
|
Pricing knowledge |
Understand how to communicate pricing effectively |
|
Basic sales principles |
Awareness of consultative selling and funnel management |
Key Result Areas (KRAs)
|
KRA |
Description |
|
Sales Conversion Rate |
Convert a high percentage of calls into confirmed orders. |
|
Customer Satisfaction |
Ensure positive experience through helpful communication. |
|
Call Volume |
Maintain minimum daily outbound/inbound call targets. |
|
Lead Follow-Up |
Complete follow-ups and convert them within defined timeline. |
|
Revenue Growth |
Contribute directly to monthly sales targets. |
Key Performance Indicators (KPIs)
|
KPI |
Target |
|
Daily Call Volume |
≥ 80 calls per day |
|
Conversion Rate |
≥ 20% of total leads |
|
Customer Satisfaction Score |
≥ 90% |
|
Follow-Up Completion Rate |
100% follow-ups within 48 hours |
|
Monthly Revenue |
As per assigned individual target |
Reports Preparation and Management
|
Report |
Frequency |
|
Daily Call Log |
Daily |
|
Lead Follow-Up Tracker |
Weekly |
|
Sales Conversion Report |
Weekly |
|
Customer Feedback Summary |
Monthly |
|
Target vs Achievement |
Monthly |
Database Management
|
Database |
Purpose |
|
Customer Contact Database |
Store and update all lead and customer contact details. |
|
Call Logs |
Record details of all inbound and outbound calls. |
|
CRM Database |
Maintain call notes, opportunity status, and sales stage. |
|
Sales Records |
Document of finalized sales and revenue details. |
|
Follow-Up Pipeline |
Track and manage all pending follow-ups. |
Do’s and Don’ts
|
DO’s |
DON’Ts |
|
Start every call with a friendly tone. |
Don’t be rude or disinterested on calls. |
|
Maintain accurate CRM records. |
Don’t skip logging any interaction. |
|
Follow up consistently and on time. |
Don’t ignore leads or delay callbacks. |
|
Be transparent about pricing and terms. |
Don’t overpromise or mislead clients. |
|
Meet and aim to exceed sales targets. |
Don’t neglect low-potential leads—they may convert later. |
Benefits
|
Benefit Category |
Description |
|
Weekly Off |
Sunday |
|
Leave Benefits |
CL, PL, SL, and Festival Holidays |
|
Recognition Program |
Performance-based rewards and incentives |
|
Skill Training |
Voice, sales, and CRM training provided |
|
Departmental Training |
Target-based sales training for role growth |
|
Work-Life Balance |
Stable work hours and supportive culture |